Privacy Policy

Introduction

TestiLink (“we”, “us”, “our”) provides video testimonial collection services. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices you have. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information to provide and improve the service. The categories below summarize what we collect:

• Account & Contact Data: name, email address, phone number, company name, billing details (when you purchase credits or plans).
• User Content: video recordings, uploaded files, transcripts, captions and any text you submit when creating a testimonial or campaign.
• Usage Data: information about how you interact with our site (pages visited, links clicked, timestamps, device/browser details).
• Payment Data: payment method identifiers and transaction records (we do not store full card data; payment processing is handled by secure payment providers such as Razorpay).
• Support & Communications: messages exchanged with support or through contact forms.

How We Use Your Information

We use the information for purposes including:

• Providing, operating and maintaining the service.
• Processing payments, issuing invoices, and preventing fraud.
• Creating, storing and delivering testimonial links and recordings.
• Improving the product, analyzing usage patterns, and developing new features.
• Communicating important notices, updates, and support responses.
• Complying with legal requirements and enforcing our terms of service.

Legal Bases for Processing (Where Applicable)

When required by law (for example under GDPR), we rely on lawful grounds such as your consent, performance of a contract (providing the services you requested), compliance with legal obligations, and our legitimate interests (improving and securing our services).

Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service providers: payment processors, hosting providers, analytics and email platforms who process data on our behalf.
• Legal & safety: when required by law, legal process, or to protect rights, property, or safety of users or the public.
• Acquisitions: in connection with a merger, sale of assets, financing, or acquisition of all or a portion of our business.

Your Choices & Rights

Depending on your region, you may have rights including:

• Access: request a copy of your personal data.
• Correction: request correction of inaccurate data.
• Deletion: request deletion of your account and personal data (subject to legal or contractual retention needs).
• Restriction & Objection: restrict or object to certain processing where applicable.
• Data portability: request a machine-readable copy of some of your data.

To exercise these rights, contact us at the email below. We may need to verify your identity before fulfilling requests.

Cookies & Tracking

We and our partners use cookies and similar technologies for functionality, analytics, and advertising purposes. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the site.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure — please take care when sharing sensitive information.

Data Retention

We retain personal data as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary by data type (for example, billing records may be retained longer for tax or accounting requirements).

Third-Party Services & Links

Our site integrates with third-party services (payment processors, analytics, cloud storage). These third parties have their own privacy policies; we are not responsible for their practices. Where we transfer personal data, we require such providers to protect data in a manner consistent with this policy.

Children

Our service is not intended for children under 13 (or higher age where required). We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us to request deletion.

International Transfers

We may transfer personal data to countries other than your residence for processing and storage. When we do so, we will use appropriate safeguards required by applicable laws to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the “Effective Date” at the top. Substantial changes will be communicated by email or prominent notice on the site.

Contact Us

If you have questions, requests, or concerns about this policy, email us at: privacy@yourdomain.com or write to: TestiLink, [Your Address].